“What gets measured, gets managed” – Peter Drucker
Think of a performance without any KPIs and one with well defined, monitored and acted upon KPIs. It is quite apparent that the latter has the better chances of working well. Management gives prompt attention to information’s that are visible and never gets ignored. So, taking the time to bring this level of visibility across the enterprise is extremely important to drive sustainability. So, for SCM functions to be sustainable company leadership need to agree on the measurements and then hold stakeholders accountable to measure, monitor and act upon for the best interest of the company.