“Problems are excellent guides to improvement, but only if the real problem is identified.”
An effective process is able to deliver products or services to meet the requirements. As the organizations begins to measure performance in terms of criticality, customer-driven requirements, SCM function no longer think of themselves as functional managers responsible for functional outputs. Instead, they see their roles in the context of a greater, more important goal – satisfying and creating loyal customers. However it is important for SCM to realize the leverage they have to drive process discipline and influence better change agents without compromising on safety and performance.